k u9's Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all services, websites, and applications of the k u9 platform. When you register, log in, or use any of our services, you agree to comply with the terms of this policy.

k u9 is committed to providing a safe and transparent online gaming environment for players in Bangladesh. You can learn more about us on our About k u9 page. This policy has been written so that our users can understand it easily.

Key topics covered in this policy include: what types of information we collect, the purposes for which we use it, who we share it with, how long we retain it, and your rights regarding your information.

2 Information We Collect

k u9 collects user information in several ways. Details are provided below:

2.1 Registration and Account Information

When you create an account on k u9, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (encrypted)
• National ID card or passport details for identity verification
• Current address

2.2 Financial and Transaction Information

During deposits and withdrawals, we collect your payment-related information. We process transactions through bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions and ensure account security.

2.3 Usage Information and Cookies

When you use our site, certain information is collected automatically, such as:

• IP address and device information
• Browser type and operating system
• Time spent on the site and navigation patterns
• Cookies and session data (to improve site functionality)

3 Purpose of Information Use

k u9 uses your information only for specific and legitimate purposes. We process your information for the reasons listed below:

3.1 Service Delivery and Account Management

Your information is used to create and manage your account, complete transactions, ensure gaming services run properly, and distribute rewards and bonuses.

3.2 Identity Verification and Security

k u9 provides services only to individuals aged 21 or older. We verify identity to confirm this age requirement and to prevent fraudulent activity. SSL encryption and other security measures are used to keep your account secure.

3.3 Support and Communication

Your contact information is used to resolve issues through 24/7 live chat and email support, share important updates, and send account-related notifications.

3.4 Service Improvement

Information is used for analytical purposes to review user experience and continuously improve our site and services. This is done entirely in an aggregated and anonymised manner.

4 Information Sharing and Disclosure

k u9 does not sell your personal information to third parties. However, we may share information in certain circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud prevention services. These partners operate under our instructions and within strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to the relevant authorities pursuant to court orders, government directives, or legal requirements. In such cases, we always provide only the minimum necessary information within the limits of the law.

4.3 Responsible Gaming Protection

As part of implementing the Responsible Gaming Guidelines, information may be shared with relevant support organisations when necessary. This is done entirely in the interest of user protection.

5 Data Retention and Security

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

5.2 Security Measures

k u9 employs the following technical measures to protect your information:

• SSL/TLS encryption — all data transfers are encrypted
• Password hashing — passwords are never stored in plain text
• Two-factor authentication (OTP-based) — for account security
• Regular security audits and updates
• Access controls — only authorised staff can view your information

However, complete security on the internet cannot be guaranteed. It is therefore your responsibility to keep your password and account details confidential and not to share them with anyone.

6 Cookie Policy

Cookies are used on the k u9 website. Cookies are small text files stored in your browser.

6.1 Types of Cookies and Their Purpose

• Essential cookies: Required to maintain login sessions and for the basic functionality of the site.
• Performance cookies: Used to improve the speed and functionality of the site.
• Analytics cookies: Used to understand how users interact with the site.
• Preference cookies: Used to remember language, settings, and preferences.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the site.

7 User Rights

As a k u9 user, you have the following rights regarding your information:

7.1 Access and Correction of Information

You can access your account at any time to view stored information and correct it if needed. You have the right to update any information that is incorrect or incomplete.

7.2 Deletion of Information

In certain circumstances, you may request that your information be deleted. However, due to legal or regulatory reasons, some information may not be deletable before a defined period.

7.3 Objection to Data Processing

You have the right to object to marketing communications or certain types of data processing. To do so, contact our support team directly.

7.4 Data Portability

You may request a copy of your account information in a machine-readable format. Our support team will assist you with this.

8 Protection of Minors

k u9 strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

If parents believe their child is using k u9, please contact our support team without delay.

9 Third-Party Links and Services

The k u9 platform may integrate certain third-party services (such as payment gateways). These services have their own privacy policies, and we are not responsible for those policies. When you use any third-party service, their policies will apply.

10 Changes to Policy

k u9 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a notice on the site. Continuing to use the site after any changes will be considered your acceptance of the updated policy.

If you have any questions about this Privacy Policy, you may find answers in our Frequently Asked Questions (FAQ) section or contact our support team directly.

This Privacy Policy is considered part of our overall Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities.

11 Contact and Complaints

For any questions, concerns, or complaints regarding the protection of your information, please contact our privacy team. We provide support in both Bengali and English.

We will do our best to respond to your request as quickly as possible. Identity verification may be required for important data protection requests.